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Customer Support:

General:

If there is a technical issue of any type with NeuroComp™ or NeuroLink™, contact our Customer Service by email or telephone.

We are available to help you Monday - Friday from 9 am to 5 pm EST.

Email: support@anineurocomp.com or contact one of our support staff listed below by clicking on the klink to their email address or contact them by phone.

For General NeuroComp™ Software Issues Contact:

Seid Vehabovic at: aniqeeg6@gmail.com
and/or call: 727-657-4349

For General NeuroComp™ Software Issues or Sales Quotes Contact:

Emin Eralp at: aniqeeg4@gmail.com
and/or call: 727-434-5748

For General NeuroComp™ Software Issues Contact:

Rebecca Walker at: aniqeeg3@gmail.com
and/or call: 727-804-3596

For Automatic Clinical Report (ACR) and/or NeuroLink™ Issues Contact:

Lee Zhou, Ph.D. at: aniqeeg5@gmail.com
and/or call: (801) 643-9231

 


The Information We Need to Assist You:

Please provide specific details of any issue(s) or problem(s) that you may have encountered when installing or using NeuroComp™ or NeuroLink™ and attach a screen shot(s) of any error message(s) that you may have received.

If you are unable take a screen shot(s), please type the error message(s), word for word and include all symbols, numbers and/or characters in the error message.

In addition, please provide the following information about the computer, on which NeuroComp™ and/or NeuroLink™ is installed:

  • Type of Computer (Window PC, Mac with Window emulator).

  • The Version Number of NeuroComp™ or NeuroLink™ installed the Computer.

  • The Operating System, including the Version Number. (Windows XP/Vista/7/8/10)

  • Name(s) of Anti-Virus Software, installed on the computer. (Norton, McAfee, BullGuard..)

  • Name of any Internet Security Software, installed on the computer. (Kaspersky, Norton..)

  • Name(s) of Mal-Ware or Spy-Ware installed on the computer.

  • Name(s) of System Performance, Optimization and/or Care Apps installed...
 


When Emailing Us:

Please attach screen shot(s) of any error message(s) and provide all the information requested above.

 


When Calling Us:

Please be prepared to provide all The Information We Need to Assist You (see list above).

 


Summation:

If you have any questions about our Customer Service policies or the practices, please contact us.